Tracking statuses explained
In short: tracking statuses describe where your parcel is in the journey. Most — like “in transit” and “out for delivery” — are routine. The one to read closely is “exception”, which flags a real interruption.
Every status, in plain English
- Label created / Info received
- The carrier has the shipping details and printed a label, but hasn’t physically scanned the parcel yet. Common for a day or two after ordering — it’s not lost, just not collected.
- In transit
- The parcel is moving through the network between scans. The most common status; quiet gaps of a day or two are normal, especially on long legs or international routes.
- Out for delivery
- It’s on the delivery vehicle and should arrive today. If it doesn’t, the carrier usually re-attempts the next working day.
- Available for pickup
- Waiting for you at a depot, locker, or access point — often after a missed delivery. There’s usually a deadline before it’s returned.
- Delivery attempted / Failed attempt
- The courier tried but couldn’t deliver (no one home, access issue, bad address). Check for a card or notification with next steps.
- Exception
- Something interrupted normal delivery — customs hold, weather, damage, address problem, or return to sender. Read the event text; this is the one status worth acting on.
- Delivered
- The carrier recorded the parcel as delivered. If you can’t find it, check around the property, with neighbours, and the delivery photo before reporting it.
- Expired / No information
- The carrier stopped updating, or the number isn’t recognised yet. Re-check the number, or wait if the label was just created.
FAQ
What does “in transit” actually mean?
Simply that the parcel is somewhere between its origin and destination scans. It’s normal and usually means everything is fine.
My status says “delivered” but I don’t have it. What now?
Check the delivery photo if there is one, look around your property and with neighbours, then contact the sender to open a trace with the carrier. Occasionally parcels are scanned delivered a little early.
Which status should worry me?
“Exception” is the one to read carefully — it flags a real interruption like customs, damage or an address issue. Most others are routine.
No updates for a while?
Read why a package stops moving, or how international tracking works.